Center Student Services Coordinator

Reports to: Student Services Coordinator, Center

Monthly salary range: CFA 780 000 – 985 000 (gross)

Anticipated Start Date: January 2027

Term of Employment: 1 year, Full time

Base of Designation: Dakar, Senegal

Applications close: 30 November 2026

To Apply: Submit a letter of interest and CV, including three contactable references via (insert link) by 30 November 2026 to https://worldlearning.applicantpro.com/jobs/4274965 .

Conditional on enrollment

The Student Services Coordinator (SSC) provides ongoing student welfare support for all programs in Senegal including, but not limited to, semester, summer, IHP, Custom, EIL, and visiting programs. The SSC works closely with students, families and other members of the team to ensure student wellbeing, a successful homestay, and a positive program experience. The SSC  support under the guidance of the Center Director, the office of Student Safety, Health, and Wellbeing, and in accordance with World Learning Policies.manages comprehensive safety protocols, emergency response, and risk management for students in collaboration with the Center Director, and identifies and screens local families determining the appropriate fit for each student while acting as the liaison between programs and families. The SSC follows up on homestay issues and resolves them and provides holistic student wellbeing

GENERAL Responsibilities

• Collaborate with the center director and other staff in the planning of the semester program.
• Work with the center director in orienting students to the program, including conducting the initial briefing.
• Compile and prepare appropriate program materials per the center director's instructions.
• Provide ongoing social support to students.
• Visit students during Independent Study Projects.
• Provide guidance and information on local culture.
• Provide information and briefings regarding safety and security etc.
• Maintain open communication with students, via cell phone, email, and in person.
• Establish a connection with students by actively listening to and addressing their questions, needs, fears and expectations.
• Comply with the instructions received from the center director and execute them correctly, diligently, and effectively and in accordance with institutional policies and procedures.
• Provide regular updates and produce reports.
• Participate in training as assigned.

homestay AND STUDENT SERVICES Responsibilities

• Identify and screen homestay families according to institutional policies.
• Ensure that Homestay Family Information sheet is always up to date and that updates are provided to the center director.
• Match students and families in collaboration with the center director.
• Conduct homestay orientation and training of homestay families.
• Conduct initial homestay briefing and orientation with students.
• Organize events relevant to the homestay under the guidance of the center director including preliminary meeting, student transfers to homestays, and farewell dinner.
• Visit homestays regularly while students are in the home.
• Be available to students and families as point person for any homestay problems.
• Deal with emergencies in homestays as they arise in collaboration with the center director.
• Promptly communicate any changes or concerns to the center director.
• Create pre- and post-program action plan for homestay portion of the program including homestay evaluations and feedback to families at end of semester.
• Create database of backup families available and work with the center director to develop a strategy for rotation of families.
• When necessary, accompany students to medical appointments.
• Be available to students and families as a contact person for any health and social problems.
• Be accessible by mobile phone throughout the semester to assist students and staff in case of any emergency.
• Respond to emergencies as they arise, contacting all indicated persons and, in collaboration with CD and Vermont support units, manage the response and follow up related to student well-being.
• Collaborate with other program staff daily and provide support to the center director regarding the psycho-emotional needs of the students on the program.
• Provide emotional and practical support for the students of the program as appropriate, individually or as a group under guidance of the center director.
• Proactively monitor the wellbeing of students and recommend action to the center director and the rest of the team.

Other tasks:

• Carry out other miscellaneous tasks as assigned.

Must be willing and able to travel on program excursions as determined by the center director. Excursions may range from one day up to several weeks in duration.

Programs are situated in urban as well as remote locations where accommodations may be rudimentary, and accessibility limited. Some aspects of the program may require physical exertion such as, but not limited to, occasionally driving, walking, as well as remaining stationary for long periods. Depending on the theme of the program there may be excursions in rugged terrain which may require, but are not limited to, activities such as hiking, climbing and/or water-based sports.

Requirements

Required Experience/Education:

• Bachelor's degree required. Degree in education, psychology, child/adolescent development, educational program administration preferred. Equivalent experience considered.
• 2 - 5 years of experience working in an educational or non-profit setting in a position of responsibility for students' well-being and safety.
• Experience networking and establishing homestays within program communities
• Applicants must be authorized to work in the location where this position is offered.
• Experience with establishing homestays within program communities
• Experience working with youth.
• Familiarity with/understanding of with age demographic and American youth/culture (where possible).
• Experience working across cultures.

Required Skills:

Excellent written and verbal communication skills in English, French, as well as other relevant Senegalese language(s).

• Excellent social skills to easily establish connections with students and other staff,
• Excellent training and organisational skills - must be able to manage multiple assignments simultaneously.
• Computer literacy and proficiency in Microsoft Office.
• Excellent interpersonal and team building skills.
• Strong analytic skills, strategic thinking, and problem-solving skills.

Required Competencies:

• Must have knowledge of and connections within the communities where the program is based.
• Able to proactively monitor the wellbeing of students and recommend action to Center Director and the rest of the team.
• Ability to maintain and make new connections within host communities.
• Demonstrates empathy with a student-centered approach to work
• Ability to build trust with a variety of stakeholders
• Ability to maintain confidentiality and exercise sound judgment.
• Possesses cultural awareness and sensitivity.
• Flexible and demonstrates sound work ethics.
• Excellent social skills to easily establish connections with students and, other staff,
• The ability to provide emotional and practical support to students individually or in a group.
• Ability to work independently as well as with a team.
• Demonstrates a strong attention to detail and high level of accuracy.
• Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.
• Able to proactively monitor the wellbeing of students and recommend action to CD and the rest of the team.
• Ability to maintain and make new connections within host communities.
• Possess good judgement.

The World Learning Inc. Family

For more than 90 years, World Learning Inc. has been a thriving global organization made up of The Experiment in International Living, the nation's most experienced provider of international education through exchanges for high school students. School for International Training, offering accredited undergraduate study abroad programs through SIT Study Abroad and internationally focused master's degrees through SIT Graduate Institute. and World Learning, a global development and exchange nonprofit organization.

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School for International Training (SIT) was founded in the early 1960s as a training center for the first Peace Corps volunteers. For nearly 60 years, SIT has prepared students to be effective changemakers and global citizens through experiential education focused on the world's most critical global issues. SIT Study Abroad offers accredited summer and semester undergraduate programs in Africa, Asia and the Pacific, Europe, Latin America, and the Middle East, as well as comparative programs on multiple continents. SIT Graduate Institute offers global and hybrid certificates, master's, and doctoral degrees.

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World Learning has worked to create a more sustainable, peaceful, and just world. World Learning's education, development, and exchange programs help people find their voices, connect with their communities, strengthen the institutions that form the backbone of a democratic society, and build relationships across cultures. With World Learning's support, these emerging leaders tackle critical global issues like poverty, conflict, and inequality.

The Experiment in International Living | experiment.org

The Experiment in International Living is the nation's most experienced provider of international education through exchanges for high school students. For more than 90 years, The Experiment has empowered young people to step off the beaten path, experience the world as a classroom, immerse themselves fully in another culture, and build the knowledge and skills needed to confront critical global issues.

We are a global community of staff, faculty, board members, alumni, students, and participants who use our core values -– community, intercultural understanding, sustainability, and social inclusion & justice – to inform our programs and how we operate as an organization. We are committed to acting with accountability, transparency, reciprocity, authenticity, and empathy