Enrollment Coordinator

YA-WHA & YA-USA, Youth Exchange

This position will be a part of the Global Programs unit of World Learning which designs, implements, monitors and evaluates global exchange and education programs. We work with various donors, including the U.S. Department of State, to achieve immediate impact and sustainable outcomes. Consistent with our organization's status as both a global nonprofit and an accredited institution of higher education, we prioritize experiential programs that are grounded in theory and proven in practice.

• →Serve on the on-call rotation while programs are in session, including assigned nights, weekends, and holidays.
• →Maintain a thorough understanding of the policies and procedures in the Youth Exchange Team Handbook and follow Department of State guidelines for participant recruitment and selection.
• →Attend and fully engage in Staff Training in person and support workshop design, session facilitation, and on-site administration as assigned.
• →Serve as backup to other enrollment staff.

• Support recruitment, application processing, and selection for YA-WHA youth and adult mentor participants in coordination with in-country partners and U.S. Embassies, as needed.
• Prepare and distribute approved recruitment materials such as digital flyers, social media posts, and information decks for partners and posts.
• Provide application and eligibility review support to posts that manage their own in-country
• Schedule and coordinate virtual interviews with panels of World Learning staff, S. Embassy representatives, and program alumni.
• Compile interview scores and feedback and help prepare candidate summaries and finalist and alternate
• Respond to applicant and partner inquiries in English and, where possible, in Spanish or French.

• Conduct outreach to U.S. high schools, counselors, and community and youth mentoring organizations to build awareness of YA-USA.
• Plan and deliver virtual and in-person information sessions, including some domestic travel during the recruitment cycle.
• Communicate proactively with prospective applicants, families, and adult mentors by phone and email from inquiry through application completion.
• Coordinate applicant interviews and support rubric-based application review.
• Coordinate alumni ambassadors who support information sessions and peer ou

• Process applications and track applicant status, document collection, and communications in the team's online application and enrollment platform.
• Support the Senior Enrollment Officer in configuring, testing, and maintaining applications, review workflows, and reports on the platform.
• Help applicants, reviewers, and partners navigate the platform and troubleshoot common issues.
• Manage the shared enrollment inboxs and provide timely, informative responses to outside inquiries.
• Run enrollment reports and maintain accurate records to support projections and funder reporting.
• Provide information on selected participants to program and Operations teams for travel and logistics management.

• Attend key organizational meetings (e.g., town halls, quarterly meetings) and learning sessions to understand and maintain awareness of organizational priorities and policies.

Required Experience/Education:

• A bachelor's degree or equivalent experience is required.
• At least one year of related work experience in recruitment, enrollment, customer service, youth programming, or international education is required.
• Applicants must be authorized to work in the location where this position is offere

Required Skills:

• Strong phone and relationship management skills, with a warm and professional approach to students, families, and partners.
• Excellent written and verbal communication skills, including comfort presenting to groups.
• Strong organizational skills and attention to detail, with the ability to manage high volumes of applicant data accurately.
• Technical proficiency with Microsoft Office, cloud-based document management, and online application or CRM systems.
• Demonstrated ability to manage multiple tasks simultaneously and coordinate activities in multiple locations (U.S. and overseas).
• Team-oriented and collaborative work style, while skilled in managing independent tasks and deadlines.
• Willingness to travel domestically for recruitment and to work outside regular business hours during peak recruitment and program seasons.
• Ability to manage ambiguity and adapt as processes and roles evolve.
• Fluency in English.

Required Behaviors/Competencies:

• Acts as a collaborative and resourceful team player.
• Supports a culture of continuous learning and improvement through diligent program monitoring, data tracking, and reflection to ensure strong outcomes.
• Displays curiosity about World Learning and is eager to represent the organization effectively to external audiences, as required.
• Shows dedication to the organization's business development targets through ongoing program implementation and relationship building.
• Delivers responsive, high-quality service to applicants, families, and

Preferred Qualifications:

• Spanish and/or French language skills.
• Experience with a CRM or an online application management platform.
• Experience with international programs, event management, or youth programming.
• International or cross-cultural experience.
• Experience using social media as a professional outreach tool.

For more than 90 years, World Learning has advanced American leadership at home and abroad by equipping students, professionals, and institutions with the skills, networks, and real-world experience needed to address today's most pressing challenges. Through dynamic, experiential education and exchange programs, we strengthen 21st-century competencies, foster innovation, and expand economic opportunity-building more secure and prosperous communities worldwide.