Donor Liaison Coordinator

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Job Description:

Lead the National Office in the servicing of WVUS donors and partners across all WVUS fundraising channels. The Donor Liaison Coordinator will collaborate with appropriate WVUS Relational Fundraising Channels: (HNW, Influencers, Church, Artists) as part of the Vision Trip & Donor Liaison Program and the appropriate National Office Departments (primarily the National Director, Senior Leadership Team, ADP Coordinators, Sector Directors/Coordinators, Finance and Supply Chain) to enhance the donor and partner experience. The expectation is to create compelling experiences and deliverables that demonstrate WV’s transformational development model, resulting in increased awareness, advocacy, and financial support to World Vision.

Ensure WVUS donors and partners to specific fundraising campaigns and channels receive optimal service from all necessary NO departments, which may include the National Director, Senior Leadership Team, Sector Leaders, ADP Coordinators, Operations, Sponsorship, Communications, Finance and others.

Hosting Donors virtually or visiting the NO on Virtual Vision Trips and Vision Trips.  Establish full support of all relevant NO departments (including ND, Senior Leadership, Program and Sector staff, Sponsorship, Operations and Guest Relations) to ensure the success of US donor Vision Trips and virtual calls.  This includes understanding the WVUS fundraising staff objectives for the trip, donor insights, and the ability to plan strategically with WVUS and the NO to reach these objectives.  At a minimum this will involve:

• Multiple meetings (various technologies) with WVUS Staff – including the fundraising staff – to fully understand the trip objectives
• Visiting the ADP prior to a trip to meet staff and beneficiaries to prepare for an agenda that “tells the WV story of need, WV intervention and impact on lives” and meets the trip objectives
• Plan an agenda that will transform the mind and the hearts of the donors
• Engage in conversations and interactions directly with donors.
• Preparing appropriate and strategic welcome packets for donors.  These welcome packets should be customized for each individual Vision Trip.
• Ensure proper logistics are in place well before the planned Vision Trip dates.  This includes, but is not limited to, accommodations, meals, transportation and security,
• Meeting with the WVUS trip host (fund raiser) daily during the trip to debrief and plan the next day. 
• Debriefing a Vision Trip, with key stakeholders.
• Ensure that all financial arrangements for the trip (prior, during, and following) are properly handled and reconciled.

Keeping the WVUS Promise to Donors by researching, planning and providing high quality deliverables that demonstrate program impact at the individual beneficiary level (such as beneficiary impact stories, photos and video footage) for projects funded by WVUS donors and partners. These need to tell the story of Transformational Development in a way that is understandable to the US donor and helps move their heart towards deeper involvement and commitment to funding WV ministry.

• These “deliverables” will be determined by WVUS and communicated by the WVUS Vision Trip Team.  The NO DRM will collaborate with the WVUS Coordinator, Donor Liaisons and NO DRM supervisor to ensure these deliverables are clearly understood and provided by clearly defined due dates.
  • Multiple meetings (various technologies with WVUS Staff to fully understand the story and resource objectives
  • Meet, plan and collaborate with NO program staff to identify effective impact ideas and recommendations.
  • Visit multiple ADPs to meet staff and beneficiaries
  • Research and interview beneficiaries
  • Prepare appropriate and strategic approach to resource gathering. This includes, but is not limited to, accommodations, meals, and transportation.
  • Deliver and/or create presentations using stories, videos and photos.
• Donor Liaison Coordinator will undergo extensive training by WVUS to ensure understanding of the type and style of deliverables which are expected.  These deliverables are unique to “Donor Campaigns” and are different than other similar categories of deliverables requested by other WVUS departments

• Bachelor degree required with preference in Communications, Community Development, or related field of study required
• Masters Degree in a related field shall be an added advantage
• Minimum of 5 years experience in donor engagement activities
• Skilled in personal computing, email and general office productivity software (e.g. Microsoft Office Suite) and other programs for uploading and downloading information
• At least minimal experience with still photography, videography, video editing, and story writing style of communication
• Understanding of transformational/community development
• Understanding of transformational development and ability to translate technical language into language that is easily understandable by donors – required
• Excellent communication and public relations skills with strong English language capability (written and oral) and ability to clearly communicate complex ideas and principles required
• Experience with personal computing, email and general office productivity software (e.g. Microsoft Office Suite) required
• Experience hosting in person and virtually or working with US groups of donors or visitors highly preferred
• Experience with non-government organization preferred
• English writing experience with a news agency, marketing organization, NGO or International organization preferred
• Technical experience with video, editing and still photography preferred
• High level of cross-cultural interpersonal skill, personal maturity, and proven ability to influence multiple stakeholders required.
• Ability to handle multiple responsibilities at the same time preferred
• Must be available for significant travel time to projects

Applicant Types Accepted: