Operations Partner -EMEA, Energy, Chemicals and Digital

Job Description: Operations Partner      

Driving operational excellence and   strategic growth

Overview of the Partner Led Model

Worley Consulting operates through a complementary Partner leadership model built around three roles: Customer Engagement Partner, Technical Partner, and Operations Partner. Customer Engagement Partners lead strategic customer relationships and revenue growth. Operations Partners are accountable for business performance (including P&L), operational excellence, and delivery outcomes. Technical Partners provide deep technical expertise, innovation leadership, and solution assurance. Together these roles form an integrated leadership team focused on deeply understanding customer needs, delivering expert technical solutions, and shaping thought leadership and market insight. The model drives a business-owner mindset, shared ownership, and stronger collaboration to drive sustainable, customer-centric growth.  

Position Overview

The Operations Partner, working as part of the Partner leadership team, translates strategy into action by overseeing resourcing, governance and financial performance (including P&L), while partnering with Customer Engagement and Technical Partners to support customer satisfaction, growth and capability deployment. The Operations Partner role provides day-to-day leadership across teams and portfolios, driving continuous improvement, resolving complex delivery and contractual issues, and fostering a high- performing, customer-centric culture. 

Key Responsibilities

Customer Engagement & Growth    

•   Engages with customers in partnership with Customer Engagement Partners and Sales

teams, participating in account planning and market development activities 

•   Monitors customer satisfaction and our performance against key performance indicators

(KPIs) 

Technical Expertise & Capability Alignment   

•   Develops detailed knowledge of all sectors and capabilities available within their area 

•   Ensures technical resources within their area are utilized in line with agreed

expectations and business needs 

Delivery Excellence  

•   Manages multiple large, complex, and global assignments or project teams, ensuring

quality outcomes and timely delivery 

•   Oversees all resourcing aspects of their teams, aligning resources with current and

projected customer needs 

•   Supports the resolution of complex contractual issues and/or litigations, working closely

with legal and commercial teams as required 

•   Minimizes risks associated with the delivery of work in their area, including gross margin

(GM), schedules, and quality assurance 

•   Responsible for the profit and loss of their area, including oversight of sales activities,

cash flow management, forecasting, and contract performance 

Strategic Input & Leadership   

•   Implements  their expected contributions to the broader enterprise and Worley

Consulting strategies 

•   Works collaboratively with other Partners to ensure alignment of operational and

strategic objectives 

•   Develops and holds accountability for the strategy, ensuring alignment with the broader

enterprise strategy through collaboration with Consulting sector leaders 

Key Performance Indicators (KPIs)

•   Large-scale projects / project portfolio performance  

•   Customer satisfaction and retention rates  

•   Efficiency improvements in their area   

•   Contractual issues or litigations successfully resolved  

•   Successful translation of Worley Consulting strategy into their area (strategic goal alignment)  

•   Employee experience and engagement measured through retention surveys  

•   Gross margin and net profit   

•   Cost efficiency improvements; % of projects meeting financial and quality targets 
•   Achieving or exceeding Consulting Delivery Centre thresholds  

•   Shared Partner KPIs:  

o   financial performance of the Consulting business  

o   Coaching, mentoring, growing, and developing talent   

Qualifications & Experience

•   Advanced degree or professional qualification in a relevant discipline (e.g., engineering,

business, management, or related field) 

•   Demonstrated   extensive   experience   in   consulting, engineering, commercial

management, or related technical environments 

•   Proven record of successfully managing complex, multidisciplinary project teams and

assignments across multiple geographies 

•   Demonstrated experience in profit and loss management, contract performance, and

risk minimization 

•   Strong skills in customer engagement, stakeholder management, and team leadership

Skills & Attributes 

•   Strategic Thinking: Growth mindset, ability to see the “big picture,” anticipate market

shifts, and design strategies to maintain a competitive edge  

•   Commercial Savvy: A results-oriented mindset with experience in growing practice

areas and driving profitability   

•   Relationship Management: Exceptional interpersonal skills, with a proven track record

of collaboration, building trust and forging partnerships both internally and externally, across functions and geographies  

•   Leadership: Strong leadership presence and the ability to inspire and motivate cross-

functional teams towards common objectives  

•   Adaptability: Ability to thrive in a dynamic environment, managing multiple priorities,

and navigating ambiguity with resilience and creativity   

•   Technical Acumen: Deep understanding of industry sectors and technical capabilities

relevant to their area  

•   Delivery: Prior experience in successful delivery of consulting projects. Commitment to

delivery excellence and continuous improvement.  

•   Communication:  Outstanding written and verbal communication skills, including

experience presenting to senior executives. Ability to resolve complex contractual and customer issues effectively.  

•   Financial Acumen: Strong understanding of financial management, forecasting, and

strategic planning