Manager - Collection

The Manager – Credit & Collections will lead and oversee the end‑to‑end credit control and collections function for Media and Non‑Media clients. The role is accountable for driving cash collection performance, managing client and OpCo escalations, ensuring strong governance and SOX compliance, and leading a team of Credit Controllers to achieve Group cash and AR targets

Drive cash collections performance across assigned market portfolio and keeping NWC favourable.
• Resolve aged debt (>60 days), high‑risk accounts, disputes, and reconciliations.
• Ensure daily cash identification and same‑day allocation including cheques.
• Lead weekly and monthly cash forecasting and variance analysis.
• Recommend monthly doubtful debt provisions.

Act as senior escalation point for clients, OpCos, Billing, Treasury, and Finance.
• Lead client and OpCo review meetings.
• Negotiate payment terms and settlement agreements.
• Provide clear management reporting to senior stakeholders.

• Graduate in Finance, Accounting, Business, or related discipline (MBA preferred).
• 15-20 years Credit Collections experience within a multinational organisation
• Prior people‑management or mentoring experience
• Energetic, detailed oriented, able to adhere to deadlines in a timely manner
• Strong communication skills for negotiation & reconciliation.
• Collection exposure to international clients is must.
• Proficiency in excel and word is required.
• Self-motivated
• Commercially focused with a strong Client service approach
• Confidence in dealing and building relationships both internally and externally
• Well organised with strength in prioritising
• Flexible attitude to achieve results

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