Business Director - Client Services

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

This pivotal role at WPP Media involves actively participating in and managing various audit processes, including group internal audits and client audits (media, financial, rate benchmarking) audits.

Group Head will also contribute to operational and management review process audits and remediation, with a strong focus on overall process streamlining and ensuring compliance across the organization.

• →Audit Management: 

• →Support and actively participate in internal audits and client-facing audits, covering media and financial, reviews.
• →Assist with functional audits as directed by senior management.
• →Ensure all audit activities are conducted thoroughly, on time, and in full compliance with internal standards and regulatory requirements.

• →Compliance & Process Streamlining: 

• →Proactively manage and monitor organisational compliance across all relevant statutory, internal, and regulatory frameworks, policies, and guidance.
• →Identify inefficiencies and champion process streamlining initiatives to drive greater operational effectiveness across the business.
• →Partner with cross-functional teams to embed a culture of compliance and continuous improvement.

• →Data Preparation & Coordination: 

• →Own the end-to-end preparation, organisation, and management of data required for all audit activities.
• →Coordinate seamlessly across internal teams and external stakeholders to ensure accurate, timely, and complete information flows during audit cycles.
• →Distil complex and large-scale datasets into clear, structured, and actionable insights for senior stakeholders.

• →Remediation and Process Improvement: 

• →Contribute to the identification of operational gaps and control weaknesses through management review audits.
• →Develop and help implement practical, sustainable remediation plans to address audit findings and close identified gaps.
• →Track progress against remediation actions, reporting status to relevant stakeholders.

• →Proactive Audit Readiness & Early Warning Reporting

• →Maintain an anticipatory, forward-looking approach to all ongoing and upcoming audit processes.
• →Conduct pre-audits and internal reviews proactively to surface potential issues before formal audit cycles begin.
• →Report Early Warning signals and key risk areas to relevant stakeholders in a timely and structured manner, enabling early intervention.

• Education & Experience

• Chartered Accountant (CA) with a minimum of 2 years of post-qualification experience; OR
• Semi-Qualified CA (CA Inter/IPCC cleared) with a minimum of 5–6 years of relevant experience.
• Prior experience with a mid-size internal audit firm is strongly preferred.

• Audit Expertise

• Demonstrated, hands-on experience in internal audit, process reviews, and control improvement initiatives.
• Proven ability to manage multiple concurrent audit workstreams with meticulous attention to detail and strong organisational discipline.

• Industry Knowledge (Added Advantage)

• Prior experience within a media agency or media investment organisation will be considered a significant differentiator, enabling faster onboarding and stronger contextual judgement.

• Technical Proficiency

• Advanced proficiency in Microsoft Excel (including pivot tables, formulas, and data modelling); broader MS Office Suite competence required.
• Strong capability in large-scale data analysis — with the ability to work across complex datasets and translate them into clear, refined, and decision-ready insights.

• Interpersonal & Communication Skills

• Exceptional verbal and written communication skills — with the ability to present audit findings, draft concise reports, and interact confidently with senior stakeholders.
• A demonstrated track record as a collaborative team player, capable of working effectively across functions, geographies, and levels of seniority.
• High degree of professional integrity, discretion, and sound judgement, particularly when handling sensitive financial or compliance-related information.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.