Digital Customer Success Manager - Shifts 6:00 PM – 2:00 AM (IST)

Bangalore · Bangaloremid

Customer SuccessDigital Customer Success Manager

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Quick Summary

Requirements Summary

Experience: 2+ years in Customer Success, Account Management, or a related Digital/Customer facing role, preferably within a high-growth SaaS environment.

Technical Tools

Customer SuccessDigital Customer Success Manager

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role

~1 min read

As a Digital Customer Success Manager, you will work on the execution of digital strategies designed to drive customer value and product adoption at scale. At Wrike, we are transforming the customer experience by blending automated digital journeys with targeted, high-value scaled interactions. Reporting to the Manager of Digital Customer Success, you will play a pivotal role in executing our digital-first customer motions and ensuring our users realize the full potential of the Wrike.

Requirements

~1 min read

Wrike is built on the philosophy of "working as one." We use our own industry-leading platform to manage our cohorts, automate routine tasks, and streamline communication.

Digital-First: We prioritize scalable, automated interventions to ensure no customer is left behind.
Data-Driven: Every strategy we implement is backed by health scores and engagement metrics.
Collaborative: You’ll have a high degree of ownership but will always have the support of cross-functional partners to execute 1-to-many customer motions.

What We Offer

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✓18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))

✓Sick Leave Compensation (5 Paid Uncertified Sick Days)

✓Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.

✓Parental Leave: 26 Weeks Maternity / 4 Week Paternity

✓2 Volunteer Days

✓Group Medical Insurance (Employees + Dependents)

✓Term Life Insurance (Rs 50,00,000)

✓Personal Accident Insurance (Rs 50,00,000)

✓Monthly Broadband / Internet Reimbursement (INR 1500)

✓Hybrid Working Model + Complimentary Lunch & Snacks

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.