Customer Service Professional

At wrrk, we believe that every company should have a world-class customer service organization. So we built an on-demand customer service team.

We recruit and retain the best Customer Service Professionals we can find (we call our teammates Pros for a reason) and offer white-glove email, chat and phone support to companies (and their customers) around the world; delighting clients' customers and resolving their issues as a service.

Visit our website to learn more about what we offer our clients: www.wrrk.com

WHAT PROS DO:

• Provide support by answering customer inquiries via voice, email, and chat.
• Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards.

WHAT YOU NEED:

• Customer Support (CS) experience.
• Ability to multitask. For example: Ability to listen and talk to a customer while typing to research issues or reviewing and updating customer account information.
• Ability to work in a fast paced setting.
• Consistent attendance.
• Ability to maintain a professional demeanor even during challenging customer interactions.
• Ability to effectively communicate and interact with team members, management, clients, and customers.
• Empathy for customers.
• Troubleshooting experience with online software.
• Strong desire to get things done for the sake of the customer and the business.
• Computer and consistent internet access. Mobile devices other than laptop computers are not sufficient.
• Attention to detail.

PHYSICAL FACTORS:

• Talk/Listen: Pros are required to actively listen and speak with customers for the majority of their work hours.
• Computer, Keyboard, and Mouse: Pros are regularly required to navigate Customer Support softwares, input customer information, conduct research, communicate online with teammates/management/clients/customers.

CURRENT SHIFTS (PT and FT available):

• Weekdays and Weekends US business hours
  • 8a-4p CST
  • 9a-5p CST
  • 10a-6p CST
  • 11a-7p CST
• Emphasis on WEEKENDS. Especially looking for support Fri/Sat/Sun. Let's talk about your availability. :)

Apply now and join our team of Pros!