Operations Support Manager - Pathology & Immunology

ST. LOUIS, MO 63110

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The Operations Support Manager is a key operational leader at the center of the Department of Pathology & Immunology’s clinical testing enterprise, overseeing the team responsible for critical pre-analytic workflows. This position leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists who serve as an essential connection between patients, providers, referring organizations, and specialized clinical laboratories. The Clinical Support Office manages complex workflows involving secondary pathology consultations, referrals to the WashU Clinical Genomics Laboratory, and testing performed through Histology and Electron Microscopy. The role is responsible for developing and optimizing workflows, ensuring operational excellence, resolving complex challenges, and fostering a culture of exceptional service, accuracy, and accountability.

Beyond day-to-day operations, the Operations Support Manager serves as an important partner to laboratory and departmental leadership, contributing to initiatives that shape the future of clinical care and laboratory operations. This position brings a strategic operational perspective to process improvement, quality, technology, and the patient and provider experience. This is an ideal opportunity for an engaged, solutions-oriented leader who thrives in a complex clinical environment and is motivated by the opportunity to lead people, improve systems, strengthen collaboration, and make a meaningful impact on how specialized pathology and laboratory services are delivered.

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

No specific certification/professional license is required for this position.

No additional certification/professional licenses unless stated elsewhere in the job posting.

Relevant Experience (5 Years) No additional work experience unless stated elsewhere in the job posting.

Not Applicable Communication, Confidentiality, Customer Service, Supervision, Team Operations

A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

No additional education unless stated elsewhere in the job posting.

G12

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.