Patient Safety & Quality Coordinator - Faculty Practice Plan

• →Works on strategic initiatives and promotes the patient safety and quality program. Develops and monitors the strategic plan for the establishment and deployment of a patient safety and quality program. Facilitates alignment between overall patient safety and quality strategic plans.
• →Reviews, investigates and analyzes patient safety events. Provides recommendations for interventions to improve or enhance safety and quality based on analysis. Works collaboratively with key stakeholders to organize cross-service quality teams to review processes and methodologies, analyze results and implement plans for quality improvement. Manages and assists with performance improvement projects. Assists in establishing operational performance measurements and monitoring of key performance indicators.
• →Reviews available quality and patient safety data to identify areas of high risk for deviation from standards and assist with the development of quality improvement plans. Assesses the need for internal audits of patient safety and quality processes and metrics, conducts audits and provides feedback for improvement. Assists in the development and implementation of clinical policies/procedures and clinical regulatory plans related to patient safety and quality improvement.
• →Ensuring consistent management of the Event Reporting System (ERS), including development and sustainment of a patient safety and quality review team. Provides new user training and acts as a resource. Supports and assists with physician peer review (FPPE/OPPE) processes. Supports and assists with Clinician Support Program, including support of residents, fellows and faculty members at debrief meetings.
• →Participates in and facilitates Patient Safety and Quality meetings, including monthly and quarterly FPP meetings, patient safety debrief meetings, root cause analysis meetings and performance improvement meetings. Works collaboratively with other patient safety, quality and performance improvement professionals, sharing best practices, tools and materials. Seeks out best practices and acts as a champion to implement these practices.
• →Provides staff education to nurses, physicians, health staff, other clinical departments, committees and others regarding concepts of patient safety and quality outcomes. Assists with dissemination of safety, quality and performance improvement information, including areas of opportunity and successes. Participates in clinical rounding to engage with caregivers and frontline staff responsible for meeting safety and quality standards.
• →Manages the operations of the patient complaint process by:
  • →Serving as initial contact for all patient complaints received by the Faculty Practice Plan.
  • →Assessing complaint content for issues regarding clinical care and/or customer service.
  • →Screening complaints for potential Patient Safety/Risk Management issues including chart review.
  • →Following up with patients, families, visitors, physicians, management, staff and administration from WUPI Hospitals and clinics
  • →Consistently demonstrating excellent customer service skills with patients, faculty, staff and WUSM and WUPI administration when discussing and resolving patient complaints.
  • →Documenting complaints in the Patient Complaint Management/Service Recovery Database.
  • →Communicating the resolution of the complaint to the appropriate individuals in a timely manner.
• →Perform other duties as assigned.

• Bachelor's degree and active Registered Nurse (RN) licenses in both Missouri and Illinois
• Missouri Division of Professional Registration
• Illinois Department of Financial and Professional Regulation

• Master's Degree in healthcare related field
• Experience in safety and risk management

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