Ambassador

Fairmont Medical Centermid

OtherAmbassador

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School Diploma or Equivalent. 2. Valid Driver’s License. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1.

Technical Tools

OtherAmbassador

About the Role

~1 min read

Provides a premier experience for all guests to WVU Hospitals. Proactively interacts with patients, family members, visitors, vendors, and staff to ensure that customers have a positive first impression, all interactions are meaningful, and needs are taken care of in a prompt and professional manner. Under general supervision performs a wide range of duties including transportation from vehicle to building entrance screening, escorting/transporting to department, badge retrieval, and discharge from hospital, waiting room oversight, and other support as needed.

Requirements

~1 min read

1. High School Diploma or Equivalent.

2. Valid Driver’s License.

1. Two years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance.

Responsibilities

~1 min read

1. Ability to use common sense and highest level of customer services to carry out assignments.

2. Ability to deal with standardized situations with only occasional or minimal variables.

3. Ability to operate all types of automobiles and light trucks, both standard and automatic transmissions.

4. Demonstrates basic computer and office equipment skills.

5. Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.

6. Excellent communication skills with a solid grasp of proper grammar and language.

7. Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.

8. Excellent verbal and written communication skills and phone etiquette.

9. Experience in dealing with multiple demands simultaneously.

10. Ability to deal with people of varying personalities and temperaments.

11. Good time management skills.

12. Ability to take initiative to resolve immediate problems.

13. Ability to work independently and be able to research and problem solve by accessing resources and implementing actions.

14. Ability to utilize the computer to obtain information both internally and externally.

United States of America (Non-Exempt)

1551 WVUH FMT Security

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.