Associate Systems Analyst - MyChart/Digital Experience

• 1. Analysis and Assessment:  Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions. Capable of utilizing data insights to assist in decisions related to software procurement, installation, and configuration. Demonstrates growing proficiency in utilizing tools such as process maps, workflow diagrams, and data analytics to support system design, training, and problem resolution.

  2. Attention to Detail: Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.

  3. Communication, Relationship Building, and Teamwork: Demonstrates written and verbal communication skills to convey technical information clearly. Applies interpersonal skills to build relationships and support collaboration within teams. Actively contributes to a positive team dynamic by participating in group problem-solving, sharing knowledge, and fostering a collaborative environment.

  4. Adaptability and Change Management:  Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.

  5. Time Management:  Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.

1. Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience.

2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

1. Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization. 

2. Proficiency in systems administration and providing strategic insights and improvements to business operations. 

3. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations. 

4. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance. 

5. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role. 

6. Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities

• →

• Demonstrates growing commitment to expanding technical knowledge.

• Utilizes resources such as application community sites, professional networks, and industry tools.

• Applies new skills to support tasks and contribute to team objectives.

• Attends basic training sessions and workshops.

• Follows industry news and monitors basic trends.

• Identifies key areas for personal and professional improvement.

• Participates in team discussions and knowledge-sharing activities.

• Conducts basic research for projects and contributes to content development.

• Accepts and incorporates feedback from peers and supervisors.

• Shares knowledge informally with peers.

• Collaborates with other teams to gain a better understanding of their processes.

• Focuses on MyChart, EpicCare Link and Care Everywhere initiatives

• Provide assistance with coordination and execution of digital experience strategy and initiatives

• Work closely with clinical, operational, and IT teams to align digital initiatives with patient and operational needs.

• Partner with other analysts and teams to develop and implement innovative solutions aimed at improving digital experiences for both patients and employees

• Stay abreast of emerging trends and technologies in Epic, digital health and advise how trends should be operationalized or monitored.

• Champion the adoption of innovative digital solutions that enhance patient care and workforce and physician operational efficiency

• Define and track metrics to evaluate the effectiveness and impact of digital experience initiatives