Lead Referral Specialist

Saint Francis Hospital (sfh)lead

OtherLead

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School or Equivalent. EXPERIENCE: 1. Three years clinical or customer service experience. PREFERRED QUALIFICATIONS: EXPERIENCE: 1.

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About the Role

~1 min read

Serves as the initial point of contact for scheduling, messaging and operational questions from the Scheduling Call Center staff. Acts as a liaison between the scheduling staff and the manager, clinics, patient access, and call center to ensure appropriate communication of issues and protocol changes. Develops, trains and monitors departmental training. Orients and mentors new employees. Also continues to perform the duties and functions of a referral specialist.

Requirements

~1 min read

1. High School or Equivalent.

1. Three years clinical or customer service experience.

1. Five years of experience with direct customer service.

Responsibilities

~1 min read

1. Communicates effectively verbally and in writing and places high emphasis on customer service with referring physicians/offices and patients.

2. Demonstrates flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster).

3. Working knowledge of computers.

4. Basic knowledge of medical terminology preferred.

5. Basic knowledge of third party payers preferred.

6. Must demonstrate the ability to use tact and diplomacy in dealing with others.

Day (United States of America)

United States of America (Non-Exempt)

550 THSP Scheduling Call Center

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.