Legal Support Specialist

Suncrest Towne Centremid

Other

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School graduate or equivalent. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1.

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About the Role

~1 min read

Responsible for entering accurate patient demographic information. Responsible for answering telephone calls from patients to resolve patient liability by adhering to all applicable laws and the collection policies and procedures of WVUHS. Demonstrates the ability to assertively pursue necessary information and to secure financial resolution on accounts. Utilizes excellent customer service.

Requirements

~1 min read

1. High School graduate or equivalent.

1. Associate degree in a related medical field such as medical assisting or medical office administration.

1. One (1) year in a healthcare or collections setting.

2. One (1) year customer service with experience answering telephone calls.

Responsibilities

~1 min read

1. Professional interactions at all times. Must use excellent oral and written communication skills.

2. Follow and obey state and federal collections laws.

3. Requires ability to perform repetitious duties throughout the shift. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.

4. Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities and communication skills.

5. Knowledge of medical terminology preferred.

IN OFFICE M-F (Morgantown, WV)

United States of America (Non-Exempt)

552 SYSTEM Legal Collections

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.