Patient Access Specialist

Wvu Medicine Golisano Children's Hospitalmid

Healthcare Non-ClinicalPatient Access Specialist

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma or equivalent. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1.

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Healthcare Non-ClinicalPatient Access Specialist

About the Role

~1 min read

Greets and receives patients into the health care facility. Responsible for accurate and timely processing of patient demographics and insurance information. Communicates and supports hospital departments using scheduling system as appropriate. Obtains electronic signature for consent to treat and patient financial obligation. Provides excellent customer service and uses strong written/verbal communication skills. This position is the first impression of WVU Healthcare to the patient.

Requirements

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1. High School diploma or equivalent.

1. Associate degree in a related medical field such as medical assisting or medical office administration.

1. Experience in a medical office setting.

Responsibilities

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1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.

2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.

3. Requires ability to perform repetitious duties throughout the shift.

4. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.

5. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.

6. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.

7. Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities and communication skills.

8. Must demonstrate ability to use tact and diplomacy in dealing with physicians, patients, and families.

9. Excellent communication skills (written and verbal).

10. Basic knowledge of medical terminology preferred.

11. Basic knowledge of third party payers preferred.

12. General knowledge of time of service collection procedures preferred.

13. Demonstrates ability to follow established computer downtime procedures.

14. Ability to understand written and oral communication.

The department operates 24/7, and all staff participate in a rotating holiday schedule.

Varied (United States of America)

United States of America (Non-Exempt)

4545 WVUH CH Pediatrics Patient Access

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.