Referral Specialist

Saint Francis Hospital (sfh)mid

Other

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School or Equivalent EXPERIENCE: 1. Two years of clinical or customer service experience PREFERRED QUALIFICATIONS: EXPERIENCE: 1.

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About the Role

~1 min read

Collects comprehensive detailed patient medical information, determining the need for nursing intervention and expediting care for those deemed urgent, interpreting and applying polices and procedures, providing financial education to customers regarding benefits to assist in their understanding of personal financial liability, and obtaining insurance verification and pre-certification. Coordinates single case agreements and third party payer contracts, schedules appointments, tests and intervenes across multiple departments, clinics, and private medical offices. Coordinates medical information, records and films for upcoming appointments. Communicates patient status with internal and external providers. Answers patient phone calls and addresses concerns and needs.

Requirements

~1 min read

1. High School or Equivalent

1. Two years of clinical or customer service experience

1. Three years of experience with direct customer service

Responsibilities

~1 min read

1. Communicates effectively verbally and in writing and places high emphasis on customer service with referring physicians/offices and patients.

2. Demonstrates flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster)

3. Working knowledge of computers

4. Basic knowledge of medical terminology preferred

5. Basic knowledge of third party payers preferred

6. Excellent customer service and telephone etiquette

7. Must demonstrate the ability to use tact and diplomacy in dealing with others

Day (United States of America)

United States of America (Non-Exempt)

550 THSP Scheduling Call Center

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.