Systems Analyst - Cadence/Scheduling (Hybrid)

• 1. Analysis and Assessment: Solid experience in analyzing business needs, translating them into functional specifications, and aligning them with technical solutions. Competent in leveraging data insights to support decisions on software procurement, installation, and configuration. Demonstrates strong ability in utilizing tools such as process maps, workflow diagrams, and data analytics to design and support system design, training, and problem resolution.

  2. Attention to Detail: Demonstrates strong ability to troubleshoot and systematically test systems, identifying and resolving potential issues to maintain functionality and reliability.

  3. Communication and Relationship Building, and Teamwork: Demonstrates strong written and verbal communication skills to effectively convey technical information clearly. Applies solid interpersonal skills to build relationships and encourage collaboration across teams. Actively engages in group problem-solving, sharing expertise, and contributing to a positive and productive team dynamic.

  4. Adaptability and Change Management:  Demonstrates strong ability to handle unexpected changes and system issues, applying effective coping skills to minimize disruptions and support operational continuity.

  5. Time Management:  Demonstrates strong ability to prioritize and balance multiple responsibilities and deadlines, ensuring tasks are completed accurately and on time while supporting team objectives.

1.  Bachelor’s degree in Computer Science, Information Technology or a related field.

2 Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

1. Minimum one (1) year relevant experience.

1. In lieu of a degree, a minimum of four (4) years of relevant experience will be considered.

1. Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization.

2. Proficiency in systems administration and providing strategic insights and improvements to business operations.

3. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.

4. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.

5. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role. 

6. Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities. 

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This is a permanent position on our Cadence team supporting one of the region's largest health systems; the analyst will start by helping lead the build, optimization, and rollout of our Guided Scheduling initiative which is an advanced patient-access program designed to simplify and streamline scheduling for front-desk staff, call center agents, providers, and patients and will go on to support the full range of Cadence functionality long-term. The right candidate will partner closely with clinical and operational leadership to translate complex, department-specific scheduling rules into automated workflows. Required skills include: a deep understanding of patient access/scheduling workflows, a proven track record of successful Epic Cadence implementations, and experience with advanced scheduling tools including decision trees and mapping logic, visit type consolidation, workqueues, provider search terms, and template optimization.

This role requires deep technical expertise in structuring and optimizing clinical access logic specifically, hands-on experience designing and building Cadence decision trees, questionnaires, and mapping logic that guide end-users to the correct booking outcomes. A core part of this work involves analyzing, cleaning up, and standardizing fragmented legacy visit types across diverse clinical specialties, creating a simplified framework that integrates seamlessly with template structures and automated scheduling workqueues. Beyond internal scheduling, the ideal candidate will bring demonstrated experience extending these standardized workflows to patient-facing platforms, specifically MyChart Open/Direct Scheduling and Ticket Scheduling.

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.