VP & Chief Operations Officer

1. Master's Degree Hospital Administration, Business Administration or Clinical Area required.

2. Minimum of seven - ten years management experience with increasing responsibility required.

3. Serves as staff leader to board and medical staff.

• →Identifies and details work systems by interviewing customers and identifying, prioritizing and having knowledge of systems, outcomes, and monitors.

29. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS

• →Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems.

30. COACHING/TRAINING OF ASSOICIATES

• →Assures direct reports develop and maintain competencies through both mentoring and direct feedback.
• →Assures associates understand and implement details department work systems.

31. REDUCING COSTS; INCREASING NET REVENUE

• →Produces and manages departmental budget with appropriate line-item detail and complies with annual established budgetary guidelines.
• →Manages significant variances and applies appropriate allocation of resources.
• →Reduces const and identifies cost savings.

32. ADMINISTRATIVE SKILLS

• →Re-evaluates all open positions, assessing necessity to refill.
• →Maintains schedules to assure low TO, adequate coverage, clear patterns, and adequate notice to Associates to achieve identified outcomes of department.
• →Completes payroll/personnel/administrative responsibilities within set time frames.
• →Monitors and safeguards capital assets and equipment within department/hospital.

33. LEADERSHIP:

• →Demonstrates knowledge of all job functions for all areas of accountability.
• →Establish priorities within context of Butler and Clarion Hospitals and WVU Medicine.
• →Maintains an excellent rapport with Associates, gains cooperation of staff while working toward institutional and departmental goals.
• →Maintains a professional working relationship with all departmental Associates; always responds to Associate concerns in a professional and timely manner; maintains appropriate interdepartmental communication.
• →Maintains structured and frequent spontaneous reward, recognition program.
• →Regularly foresees potential problem situations; intervenes to offset adverse impact; demonstrates a proactive attitude.
• →Demonstrates effectiveness in identifying future needs and problem areas; develops workable solutions; follows through on solutions.

34. MEETING MANAGEMENT

• →Plans meetings with agenda for purpose of decision making and reporting. Establishes objectives for next meeting.
• →Conducts meeting within established time constraints.

35. CHANGE MANAGEMENT

• →Creates change in a positive manner by working through issues with departmental team.
• →Sets example standard for team members.

36. LEADERSHIP TEAM BEHAVIOR :

• →Maintains a constructive, positive environment among the management team and Associates and shows empathy.
• →Addresses areas of conflict directly and works towards resolution.
• →Always takes immediate action upon the discovery of a serious discrepancy situation; documents action and rationale for decision.

37. DELEGATION

• →Delegates proper task to appropriate person with accountability.
• →Demonstrates an ability to create an atmosphere and conditions which are conducive to and foster motivation of Associates to work at optimal efficiency; encourages staff to regularly establish goals and objectives.

38. COMMUNICATION

• →Actively listens to Associates and customers.
• →Implements structured communication plan so that each Associate knows big picture, successes, as well as departmental issues.
• →Promotes positive behaviors by example.
• →Turns around negativism by examining alternatives, proposing solutions and being consistently honest.
• →Maintains effective communication/rapport with medical staff.

39. ANALYTICAL SKILLS

• →Maintains working knowledge of appropriate computer programs.
• →Constructs and completes projects  on time and within budget with work plans and issue tracking.

40. PATIENT RIGHTS/ORGANIZATIONAL ETHICS

• →Ensures privacy and demonstrates concern for dignity of patient.
• →Serves as patient advocate, acting as a liaison between patient, family and health care team to provide continuity of patient care.
• →Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.
• →Complies with Patient's Rights and Responsibilities

41. CARE OF PATIENTS

• →Assures departments function in a coordinated manner balancing care of patient, customers and financial constraints.
• →Manages patient and nursing care in all departments including outpatient and physician office practices assuring standards are consistently implemented.

42. EDUCATION

• →Assures all patient education is planned and implemented.

43. CONTINUUM OF CARE

• →Assures appropriate length of stay, discharge and coordination from the ancillary staff.

44. INFECTION CONTROL

• →Assure that established Infection Control practices are maintained and followed.
• →Collaborates with Infection Control Practitioner and appropriate medical staff in the development and enforcement of infection control guidelines for departments.

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.