Enterprise Services and Tools Operations and Maintenance (ESTOM) Lead

QUALIFICATIONS:

• SECRET clearance and be capable of obtaining a TOP SECRET clearance if required.
• Bachelor's or Master's degree in Computer Science, Management Information Systems, or a comparable computer-oriented discipline.
• Possess Microsoft certification applicable to Windows Server 2019 or a later version.
• Five years of progressively responsible, directly related information technology experience supporting enterprise operations and systems administration.
• Possess or be capable of obtaining a TS clearance when required, with classified duties performed only following Government verification and authorization.
• Demonstrated enterprise monitoring and reporting expertise to assess infrastructure availability, operational performance, and emerging technical conditions.
• Advanced knowledge of monitoring templates and alert configuration to establish meaningful thresholds, reduce unnecessary alerts, and support timely identification of service degradation.
• Have excellent written and verbal communication skills, demonstrating an ability to communicate effectively with people in both management and technical roles as well as customer personnel, as required.
• Strong organization skills with an ability to adapt to a rapidly changing environment.
• Experience working collaboratively across departments to identify requirements and dependencies.
• Be self-motivated. Must be able to anticipate problems and take a proactive approach to responsibilities.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

Preferred locations: Chandler, AZ or Washington DC

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000.00 to $170,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

#LI-AH1

#clearancejobs

This is a full-time direct hire position and you must currently have an active Secret Security Clearance or above.  We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join? 

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

Location: Chandler, AZ or Washington, DC (fully on-site)

What will you be doing?

You will be supporting the Department of Homeland Security (DHS) Information Technology infrastructure.  As the Enterprise Services and Tools Operations and Maintenance (ESTOM) Lead, you will be responsible for coordinating enterprise system administration, infrastructure monitoring, preventive maintenance, patching, operational troubleshooting, and technical support of assigned enterprise services and tools. The ESTOM Lead will establish monitoring and maintenance practices that connect infrastructure conditions to service availability, operational risk, and Government performance requirements. The ESTOM Lead uses approved monitoring platforms, service management records, configuration information, and operational telemetry to identify performance degradation, recurring faults, capacity concerns, and conditions requiring preventive action.  The ESTOM Lead will coordinate with cybersecurity personnel and other engineering teams when infrastructure events affect multiple services. The ESTOM Lead will evaluate configuration dependencies, implementation risk, security requirements, and operational continuity before Government-approved execution.

RESPONSIBILITIES:

• Coordinate approved patching activities through technical assessment, scheduling, implementation, compliance verification, and remediation reporting.
• Apply Windows and other operating system administration expertise to configuration management, troubleshooting, maintenance, and service restoration.
• Coordinate applicable security scanning and vulnerability analysis using Government-authorized tools, including Nessus and Splunk, to support remediation planning and cybersecurity reporting.
• Use ITSM processes and ServiceNow operational records to maintain traceability among infrastructure incidents, problems, changes, and corrective actions.
• Leverage advanced monitoring knowledge across servers, application programming interfaces, services, performance counters, network devices, cloud instances, storage arrays, and databases to support early detection of operational issues.
• Provide clear technical assessments, incident status reports, operational risk information, and engineering recommendations to Government and contractor stakeholders.
• Use operational trend analysis to identify recurring infrastructure conditions, evaluate corrective action effectiveness, and recommend preventive maintenance or modernization priorities.
• Apply advanced knowledge of applicable enterprise monitoring and management platforms, including; BMC TrueSight, ExtraHop, Nagios, Microsoft System Center Operations Manager, System Center Configuration Manager, Tanium, Axonius, Tableau, and PowerBI, to support monitoring, reporting, and operational analysis.