IT Support Engineer- ST-ANC230519 034/1

Singapore·Singaporemid

OtherIt Support Engineer

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Quick Summary

Requirements Summary

Operational Experience: Prior exposure to IT operational environments is advantageous.

Technical Tools

OtherIt Support Engineer

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Requirements

~1 min read

Operational Experience: Prior exposure to IT operational environments is advantageous.
Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
Self-Starter: Ability to work independently and take ownership of your tasks.
Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

What We Offer

~2 min read

✓Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.

✓Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.

✓Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.

✓Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.

✓Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.

✓Transport Allowance: Receive a transport allowance to cover your commuting needs.

✓Standby Allowance: Standby duties are compensated with a standby allowance.

✓Public Holiday Pay: Earn additional pay for public holidays.

✓Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.

✓Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.

✓Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.

✓Familiarity with the fundamental scope of work typically delivered in IT Support Services.

✓Ability to work under time-sensitive situations.

✓Career progression to Lead a team in providing IT Support Services.