System Engineer - AL-FNC250107 003/10

Our Client is an established IT solutions business in the market. With the expansion of their business, they're looking for System Administrators. The System Administrator will be responsible for performing System Administration and Management activities for the Company and/or In-Scope Institutions. This role includes managing operating systems, system software, hardware, and ensuring the stability and security of system environments.

Key Responsibilities:

1. System and Hardware Management:

o Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.

o Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.

2. Incident and Problem Management:

o Respond to system incidents according to severity levels and meet service level requirements.

o Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.

o Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

o Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.

o Provide timely and accurate reports on system performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

o Work closely with third-party vendors, telecommunication operators, ISPs and other service providers.

o Participate in transition planning and support the onboarding of systems and services.

5. Compliance and Training:

o Ensure compliance with company policies, information security guidelines and health and safety regulations. Provide continuous training to enhance knowledge and skills in system administration and management.

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware

infrastructure.

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.