Human Services Manager II

Note: Current Employees must use the Workday Job Hubs career section to apply for this position.

Our Values:

Position Data:

Overview:

This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)

Responsibilities:

• Data Coordination Compliance for Grantor
  Ensures departmental compliance with all data‑related requirements tied to state and federal funding, including HMIS utilization, privacy standards, reporting timelines, and documentation obligations. Works closely with staff to ensure data-driven decision‑making and system accountability.

• Data Presentation for Community Partners
  Prepares and delivers clear, accurate, and meaningful data reports, presentations, and analyses to elected officials, community partners, subgrantees, and other stakeholders. Translates complex HMIS, program, and performance data into accessible materials that support decision‑making, public understanding, and collaborative system planning. With director, represents the department at meetings, hearings, and workgroups to communicate findings and promote transparency.

• Request for Proposal support
  Takes strategic priorities from Director of Human Services and develops, coordinates, and administers Requests for Proposals (RFPs) for community contracts, including structuring application processes, issuing and promoting RFPs, providing technical assistance to applicants, summarizing submissions, preparing recommendations with director, and presenting outcomes to leadership for award decisions. Ensures that RFP processes follow federal, state, and county requirements, and that contract scopes of work, deliverables, and performance standards align with departmental goals and legal obligations.

• Manager Duties, Hiring and Supervision
  Assists director with recruitment, hiring, onboarding, training, supervision, and evaluation of departmental staff. Assigns and monitors workload, provides coaching, manages performance concerns, documents issues, and implements disciplinary actions as needed. Ensures staffing levels and skills support departmental operations, outreach efforts, and data coordination functions.

• HMIS Data Analysis for Strategic Objectives
  Analyzes HMIS and related program data to evaluate performance, identify trends, support funding decisions, and guide strategic planning. Produces dashboards, reports, and other analytics that support improved service delivery and compliance with grant expectations. Works collaboratively with subgrantees and internal staff to interpret results and develop recommendations.

• Contract Auditing
  Supervises and conducts auditing of subgrantee reimbursement requests. Works with director to fulfill risk assessment and monitoring plan requirements from grantor. Conducts contractor, subgrantee, and internal program performance, including financial documentation, HMIS data accuracy, compliance with state and federal contract requirements, and adherence to reporting timelines. Identifies gaps, inconsistencies, or risks and develops corrective action plans. Coordinates with staff and external partners to ensure follow‑through and supports continuous quality improvement.

• Contract Deliverables Complaint Resolution
  Receives, investigates, and responds to complaints or allegations of contract breach, service concerns, or program deficiencies related to subgrantees, community providers, and departmental programs. Ensures issues are documented, evaluated, and addressed in accordance with laws, regulations, policies, and contract terms. Provides recommendations to director for resolution and supports corrective actions chosen by director when applicable.

• HMIS Training and Support for Sub-Grantees
  Provides training, guidance, and technical assistance to subgrantees and departmental staff on HMIS use, privacy requirements, data entry standards, and reporting expectations. Ensures users are up‑to‑date on training obligations and that documentation meets federal and state requirements. Supports troubleshooting and continuous improvement in data systems.

• Human Services Department-wide Outreach
  The Human Services Department conducts occasional all-hands outreach projects in the community.  Supports departmentwide outreach initiatives, including fieldwork, engagement with vulnerable populations, coordination with emergency response partners, and participation in community events.

• Other Duties
  Performs other duties as required.

Bachelor's degree:  Type of degree: Data Sciences, Social Sciences, Natural Sciences, Sociology, Psychology, Public Health AND Five (5) years of progressively responsible experience working with health care or social service providers, including four years in a supervisory and managerial capacity, OR an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Valid WA State Driver’s License and proof of insurance, if requested.

Successful completion of a financial and criminal background investigation and general employment verification.

Successful completion of specialty training and/or possession of specialty related certification is required within six months of appointment. This may include one or more certifications such as: Homeless Management Information System (HMIS) New User Training

Nine (9) years of progressively responsible experience working with health care or social service providers.

Experience preparing Memorandums of Understanding (MOUs) for legal review and contracting with service providers and contracted labor.
Experience in governmental strategic planning and research-product delivery.
Experience building communication tools between community providers.
Working on community projects that explore behavioral health, substance use disorder, and homelessness.
Experience coordinating community-based services that improve access to referral pathways.
Certification in social/behavior research to benefit contracted services strategy toward community goals.

Government and/or non-profit experience;

Experience using Microsoft Word, Excel, Teams, Outlook; JotForm, WizeHive and Tableau

Computers, telephones, printer, photocopiers, webcam equipment, projector, screens, cell phone, other basic office equipment, and operation of a passenger vehicle.

Contracting principles and techniques;

Terminology, laws, rules, and regulations governing area of assignment;

Technical program development methods and techniques;

Operational methods, principles, issues and service standards of the area of assignment;

Grammar, spelling and punctuation;

Computer applications and systems;

Subject matter expertise regarding human services, homelessness, and behavioral health;

Supervisory theories, practices and principles;

Public sector financial management, accounting and budgeting theories and principles;

Terminology, laws, rules, and regulations governing area of assignment;

Project management, public administration and organizational management theories, practices and

principles;

Customer service techniques and team building concepts; and

Understanding / implementation and deployment of employee and employment work rules and

conduct under Yakima County procedure.

Using a personal computer and related software applications, and operating basic office equipment

Determining priorities and making critical decisions; developing initiatives and projects;

Supervising, teaching, coaching, monitoring and evaluating the work of staff;

Developing, writing, applying and implementing County and departmental policies and procedures;

Solving problems, resolving conflict, and building teams;

Applying principles of financial and resource management in budgeting and contract negotiation;

Giving presentations, public speaking, and facilitating meetings;

Researching, enforcing, and mediating laws, codes, ordinances, and regulations;

Providing technical expertise in area of responsibility;

Establishing and maintaining effective interpersonal relationships with County and other officials, at all organizational levels and with the public; and

Communications, oral and written, sufficient to exchange or convey information and to give and receive work direction