Fleet Optimization Advisor

• →Computer/internet savvy with advanced troubleshooting capabilities
• →Strong proficiency in Microsoft Excel and ability to create detailed reports
• →Ability to analyze complex technical issues and communicate solutions clearly to internal teams, external customers, and OEM partners
• →Excellent written and verbal communication skills for documentation and coaching purposes
• →Strong customer service orientation with a commitment to providing white-glove service
• →Ability to thrive in a fast-paced environment, prioritize effectively, and manage multiple projects simultaneously while maintaining accuracy and professionalism
• →Demonstrated ability to mentor and coach team members to improve performance and knowledge
• →Experience with construction equipment, telematics, and fleet management systems

Preferred Qualifications/Skills:

• →Familiarity with Caterpillar dealer systems, digital platforms, and service processes
• →Background in data analysis and performance metrics reporting
• →Experience managing enhancement requests and collaborating with OEMs or technology partners
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  Knowledge of best practices for process improvement and efficiency optimization

Additional Skills/Attributes Needed:

• →Advanced Analysis & Documentation: Ability to perform in-depth analysis of technical and operational issues, document findings, and provide actionable insights.
• →Leadership & Coaching: Skilled at mentoring internal & external customers, fostering growth, and ensuring adherence to best practices.
• →Critical Thinking & Problem Solving: Capable of identifying root causes, implementing effective solutions, and anticipating future challenges.
• →Resourcefulness: Adept at leveraging tools, systems, and networks to resolve complex issues efficiently.
• →Continuous Improvement Mindset: Committed to streamlining processes, improving efficiency, and enhancing customer experience.
• →Excellent Communication Skills: Essential for building strong relationships with customers, technicians, and partners like Caterpillar.
• →Customer Service Orientation: Demonstrates urgency and professionalism in providing superior, white-glove service.
• →Report Creation & Enhancement Management: Ability to generate accurate reports, track performance metrics, and manage system enhancement requests.
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  Teamwork & Independence: Thrives in collaborative environments while maintaining autonomy in managing responsibilities.

Physical Demands/ Environmental Conditions:

• →Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs. 
• →Corporate Offices: Climate controlled environment.  Work under florescent lighting. Moderate noise levels.  Possible noise and vibrations carried over from the shop.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• →Safety: We value the lives and health of our team and customers above all else.
• →Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• →Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• →Acting in a safe manner
• →Exhibiting honesty and integrity
• →Acting in a fair and ethical manner
• →Team mentality
• →Delivering quality results
• →Embraces change / improvement
• →Exhibiting superior customer service skills
• →Exhibiting pride and ownership
• →Working with a sense of urgency
• →Exhibiting a winning attitude