Technical Services Manager

• →Manage Technical Communicator program to maximize customer and Technical Communicator uptime
• →Grow the Commercial Tech Services program by developing innovative programs to sell to our customers
• →Reach out to Sales, Product Support and Training with introduction to new technologies or issues that arise
• →Oversee implementation of the Contamination Control Compliance (CCC) program
• →Establish diagnostic Software requirements
• →Communicate w/ factory on key issues
• →Make customer visits when necessary to provide assurances regarding issues resolution
• →Provide customer software, sales, support, and installation
• →Make branch visits to get feedback on Tech Services support
• →Manage the escalation of service support issues
• →Manage technical aspects of Incident Reporting (liability)

• →Insure that the Technical Services staff is adequately sized and trained to meet the needs
• →Maintain and implement internal reporting systems to allow internal customers a means of documented communications.
• →Perform other duties as assigned

To be successful in this position you should be a forward thinking decision maker with the desire to own the Technical Services.  This person will look to promote the business as well as look for ways to streamline the process to strengthen the bottom line.  You should have project management and computer skills, as well as excellent interpersonal and communication skills. The ability to multitask, problem solve, and be organized are essential to this position as well.

• High school or equivalent

• Basic computer skills to include web searches and Word, Excel and PowerPoint
• Must be able to comprehend, speak and write the English language.
• Must possess excellent interpersonal and communication skills, in person, over the telephone, and through electronic media (email, text, PS databases, etc.) with individuals with many different experience levels (i.e. equipment operators to engineers).

• College or Technical degree a plus
• Mechanical aptitude
• Prior management experience

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

• Competitive Pay
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Business Mileage Reimbursement

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave 

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities