YPS Operational Excellence Specialist

• →Participate in required safety program, and work in a safe manner
• →Complete additional tasks as assigned by management

To be successful in this position you should have prior experience in customer service management. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience:

• Bachelor’s Degree from a four year college or university or related equivalent experience required.
• Specific industry, project manager or supply chain systems training desired.
• Minimum of 5 years of experience.

Required Qualifications/Skills:

• Possess the necessary problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Customer Service management experience.

• Must complete Yancey and Industry Safety Training Requirements

Physical Demands/Environmental Conditions:

• Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs. Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping.  Seldom crouching/stooping/squatting, crawling/kneeling, climbing/stepping.

• While out in the field may encounter customer site environments (less than 25% of the time) which may be extremely hot (over 90 degrees) or cold (less than 40 degrees).  Environment may include vibrations, strong odors, moving mechanical parts, flammable liquids and gases, oils and solvents, and walking on gravel/uneven ground.  Appropriate PPE maybe required and mandated by the customer. Typically works in a temperature controlled office.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude