Fitness Floor Staff - Wang

Boston, Massachusetts, Wang YMCAPart Timelead

Other

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Quick Summary

Overview

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff.

Requirements Summary

Fitness floor or customer service experience CPR/AED certification CORI/SORI background check NCCA or similar accredited personal training certification Physical Demands Ability to physically and verbally interact with members and staff.

Technical Tools

Other

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Hours: Friday, 4pm-10pm, possible weekends, and substitute for other shifts

Payrate: $17

Understand and demonstrate all policies and expectations of branch fitness facilities.
Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
Ensure adequate cleaning products are placed in fitness facilities.
Clean high touch areas and all other equipment between sessions.
Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
Provide notification to members when appropriately 10 minutes remain in a member's session.
Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
Able to work opening, closing, and weekend shifts on a flexible schedule.

Required Qualifications