Member Services Representative

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.
• Proactive work style with the ability to take initiative and follow tasks through to completion.
• Positive attitude and experience working with individuals from diverse backgrounds.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities: 

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.  
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Benefits: