Senior Site Reliability Engineer

As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services. Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it.  Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction.

• →Instrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable.
• →Develop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services.Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency.
• →Design and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership.
• →Tune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholds. 
• →Own reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updates.
• →Track and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines.
• →Track remediation follow-through as a first-class metric.  Ensure postmortem action items are completed, not just documented.
• →Continuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation.
• →Collaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automation.
• →Define meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements.
• →Eliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadence.
• →Help manage incident management processes and playbooks.

• 2+ years of full-time experience in an SRE or similar role
• 3+ years of experience working in AWS with EKS and Github (GHA) & CI/CD
• Strong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and tooling.
• Experience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture).
• Built or maintained Prometheus-based monitoring with dashboards they have in Grafana.
• Demonstrated experience scoping and delivering infrastructure projects from proposal through production deployment
• Demonstrated experience managing incidents and response to service outage
• Hands-on experience integrating AI with SRE efforts to improve reliability, development and velocity
• Demonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speed.