Housing Support Specialist - Full Time

• Provide support and advocacy to residents as needed.
• Ensure residents are complying with leasing guidelines and procedures.
• Supply residents with necessary items such as food, clothing, etc.
• Maintain participant records.
• Perform general administrative functions such as participant logging, answering the phone, and responding to in-person inquiries in a professional and timely manner.
• Assist in the preparation of apartments for new residents.
• Provide consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Ensure the security of the facility.
• Maintain cleanliness of community spaces within the building.
• Provide appropriate information and referrals to connect residents to community resources.
• Provide an immediate and professional response to any emergency or crisis at the residence.
• Maintain professionalism while interacting with community members and YWCA stakeholders.
• Attend scheduled Housing meetings.
• Sort and organize donations.
• Deliver services with safety, respect, and effectiveness.
• Other duties as assigned.

Qualifications:

• High school graduate. Education and/or two years experience in human services or related field preferred.
• Training or experience in working in crisis intervention.
• CPR and First Aid certified.
• Must have excellent oral, written, and interpersonal communication skills.
• Knowledge of domestic violence, homelessness, mental illness, chemical dependency, and child development issues is essential. Knowledge of community resources is helpful.
• Prompt and reliable attendance is required.
• Meet all background check requirements.
• An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay.

YWCA Cass Clay is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.