Digital Consultant, Salesforce

The Digital Consultant,  Salesforce reporting to the Director, Technology Solutions will support clients in designing and implementing scalable Salesforce solutions that drive digital transformation initiatives. This role combines strategic consulting, hands-on Salesforce expertise, and close collaboration with clients and internal delivery teams.

As a Digital Consultant, you will serve as a trusted advisor—translating business needs into effective Salesforce solutions while ensuring best practices, platform optimization, and long-term value.

Your Key Responsibilities:

• Partner with clients to understand business requirements and translate them into Salesforce-based solutions
• Design, configure, and optimize Salesforce solutions across relevant clouds, including Sales, Service, and Commerce
• Lead or support Salesforce implementations, enhancements, and system integrations
• Collaborate with cross-functional teams, including developers, architects, and project managers, to deliver successful outcomes
• Provide strategic guidance on Salesforce capabilities, platform best practices, and roadmap planning
• Support user adoption through documentation, training, and change management activities
• Ensure solution quality, scalability, and alignment with client goals

• Salesforce Platform Fundamentals: Strong understanding of Salesforce CRM architecture, standard and custom data models, security model (profiles, roles, permission sets), and declarative automation tools including Flows and Process Builder.
• Programming Languages: Proficient in Apex for business logic and triggers, JavaScript for front-end development, Visualforce for custom UI where applicable, and SOQL for efficient data querying.
• Lightning Web Components (LWC): Hands-on experience building scalable, responsive, and reusable UI components using modern Salesforce Lightning frameworks.
• APIs & Integrations: Experience integrating Salesforce with external systems using REST and SOAP APIs, including middleware solutions such as MuleSoft.
• Object-Oriented Programming (OOP): Strong grasp of OOP concepts including inheritance, polymorphism, encapsulation, and abstraction, applied within Apex and JavaScript development.
• Database Knowledge: Solid understanding of relational database concepts, data normalization, and SQL, with practical application in Salesforce data architecture.
• DevOps & Deployment: Familiarity with CI/CD pipelines, Git-based version control, and Salesforce deployment tools (change sets, SFDX, or similar).
• Testing & Quality Assurance: Ability to write effective Apex unit tests, ensure code coverage, and follow best practices for test-driven development.

Desirable Qualifications:

• Salesforce Platform Developer I (PD1) certification

Experience:

• Bachelor’s degree in Business Administration, Computer Science, or a related field
• 3+ years of experience as a Business Analyst, Consultant, or similar role in a B2B environment
• Strong understanding of B2B business processes and digital commerce solutions
• Proficient in Salesforce capabilities, including setup and configuration, order management, and integrations.
• Excellent written and verbal communication skills, with the ability to clearly present complex concepts
• Strong analytical and problem-solving skills
• Experience working cross-functionally and leading business process mapping sessions