Chat/Email Support Executive

Job Responsibilities:

* Respond to customer queries in a timely and accurate way, via email or chat
* Identify customer needs and help customers use specific features
* Update our internal databases with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share with our Product, Sales or Marketing teams
* Assist in training junior Customer Support Representatives

Job Requirements:

* Experience as a Customer Support Specialist or similar CS role
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
* Familiarity with our industry is a plus

*Location: Lahore