Full Time Customer Service Lead, Pet

USA·Middletonlead

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Passion for animals and natural pet care Previous experience working with pets, in retail,

Technical Tools

Customer SupportCustomer Service Representative

Description

Zamzows is a family-owned and operated Idaho business with a deep-rooted commitment to helping customers care for their pets, lawns, gardens, and homes. Since 1933, we’ve built our reputation on expert advice, exceptional customer service, and a passion for helping our community live better lives—naturally.

As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.

Responsibilities

~1 min read

→Customer Engagement
- →Greet customers and assist with pet-related questions and product recommendations
- →Provide expert guidance on live animal care, feeding, habitat setup, and health
- →Help customers select appropriate pets and supplies based on their lifestyle and needs
→Animal Care
- →Feed, clean, and monitor the health of live animals daily
- →Maintain clean, safe, and enriching enclosures
- →Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
- →Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
→Product Knowledge & Merchandising
- →Stay up to date on Zamzows’ pet products and natural care philosophies
- →Assist with receiving and stocking pet department inventory
- →Help maintain organized, clean, and visually appealing displays

Collaborate with teammates across departments to support store goals
Attend product training and animal care workshops as required
Participate in general store duties including cashiering, restocking, and cleaning

What We Offer

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✓Meaningful work helping pets and people

✓Ongoing training and opportunities to learn about animal care and nutrition

✓Employee discounts on Zamzows products

✓Full insurance benefits the first of the month after 60 days of full time employment.

✓Supportive, family-oriented work environment

✓Opportunities for growth and advancement.

✓Passion for animals and natural pet care

✓Previous experience working with pets, in retail, or in animal care preferred

✓Strong communication and customer service skills

✓Ability to work independently and as part of a team

✓Must be comfortable handling live animals including reptiles, fish, birds, and small mammals

✓Must be able to lift up to 50 lbs and stand for extended periods

✓Weekend and evening availability may be required

✓High school diploma or GED

✓1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)

Requirements

~1 min read

Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
Basic knowledge of pet health issues and the treatment of such.