(T&T) Operations & Customer Service Representative

Serbia·Belgrademid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Work schedule: Shifts: ( ALL TIMES CST). Agent 1 - Mon - Fri.

Technical Tools

Customer Support SpecialistCustomer

We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and logistics operations. This role serves as a key point of communication between customers, warehouse teams, carriers, and internal operations.
The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and eager to build a career in logistics and supply chain. Previous warehousing or logistics experience is helpful but not required. Training will be provided.

Responsibilities

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Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity.
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Monitor inbound and outbound shipments and provide timely status updates.
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Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately.
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Enter and maintain customer orders and shipment information in warehouse and transportation systems.
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Schedule and coordinate pickup and delivery appointments with customers and carriers.
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Track shipments and proactively communicate delays, exceptions, or operational issues.
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Respond to customer questions through phone, email, and internal communication platforms.
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Assist with inventory inquiries, order discrepancies, damaged freight, and missing product.
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Review shipping and receiving documentation for accuracy.
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Maintain accurate notes and records for customer accounts and operational activities.\
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Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly.
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Assist with daily reporting and other administrative or operational tasks as needed.

Work schedule:

Competitive Salary in USD

10+ business days of paid time off

Team building and corporate events

Equipment provided

A supportive team

Requirements

~1 min read

High school diploma or equivalent required; college degree preferred but not required.
Entry-level candidates are encouraged to apply.
Strong written and verbal communication skills.
Customer-focused with a professional and positive attitude.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Comfortable using computers, email, Microsoft Office, and learning new software.
Ability to communicate effectively with customers, warehouse employees, drivers, and internal teams.
Willingness to learn warehousing, transportation, inventory, and supply-chain processes.

Nice to Have

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Previous customer service, administrative, warehouse, transportation, or logistics experience.
Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS).
Basic understanding of shipping, receiving, inventory, BOLs, PODs, and freight terminology.
Experience communicating with truck drivers or transportation carriers is a plus.

Customer service
Communication
Attention to detail
Problem solving
Sense of urgency
Organization and time management
Teamwork
Reliability and accountability
Ability to learn quickly

What Success Looks Like
A successful Operations & Customer Service Representative keeps customers informed, maintains accurate information, communicates effectively with the warehouse, and helps ensure freight moves through the facility efficiently and accurately. As the employee develops, they will gain broader exposure to warehouse operations, inventory management, transportation, and customer account management.