Working Student IT Support & Operations (m/f/d)

Zenjob is a Berlin-based job portal with the goal of empowering the workforce of tomorrow with innovative technology. We envision a world where everyone has complete control over their work life. Even today, part-time workers can decide when, where, and how they want to work with just a few clicks. Our service is available in over 30 cities in Germany, over 5 cities in the Netherlands, and with our upcoming launch in the UK, we aim to expand into further international markets. Our $50 million (€45 million) funding round in February 2022 will enable us to achieve our goals: accelerating our expansion across Europe, scaling our platform, and delivering new data-driven automation features for our rapidly growing customer base.

As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding. That frees our IT engineers to focus on security and automation projects. You report to Max Schneider, Senior Engineering Manager IT.

• IT requests in Freshservice and Slack get a fast first response and a clear resolution or handoff.

• Every new joiner starts with a working laptop and the right access on day one, and every leaver's access and hardware come back.

• Our asset inventory and hardware stock match reality.

• Colleagues solve common issues themselves with guides you wrote.

• Enrolled at a university in Germany for at least the next 12 months

• Hands-on experience troubleshooting macOS and Windows

• Experience supporting non-technical users, in IT or another service role

• Careful handling of accounts, access and personal data

• Fluent English; German is a plus

• Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system

• You have built small tools with AI coding assistants and know where they can break