Branch Service Manager- El Segundo, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are seeking a Branch Service Manager to join California Bank & Trust in El Segundo, CA. The Branch Service Manager plays a key role in directing daily branch operations, service standards, and sales functions while coaching staff to achieve strategic branch goals.

• →Directs daily branch operations, service standards, and sales functions to achieve strategic branch goals in coordination with leadership.
• →Leads, coaches, and mentors branch staff while managing key personnel actions including hiring, training, and performance evaluations.
• →Drives sales performance by providing leadership, training, and personal contribution toward the referral and sale of bank products and services.
• →Resolves complex client complaints, inquiries, and service issues to ensure an exceptional customer experience.
• →Oversees operational compliance, adhering to bank policies, legal regulations, safety protocols, and security procedures while preparing the branch for audits.
• →Manages financial controls and risk by executing transaction approvals, overrides, and conducting investigations into operational issues or potential fraud.
• →Collaborates with key business partners to achieve sales and service objectives while maintaining the operational integrity of the branch.
• →Other duties as assigned.

• Requires a high school diploma and 6+ years experience in  retail banking, sales, new accounts, customer service, loan processes or other directly related experience.  A combination of education and experience may meet requirements.
• Advanced knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Experienced in handling complex client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
  Ability to work on-site at the assigned branch or business center office.