Coordinator, Workplace Experience

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Zocdoc’s most important asset is our people.  As a Coordinator, Workplace Experience, you’ll play a role on our Office Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organised and a self-starter who’s motivated by creating a strong and productive team culture!  Are you ready to help us build on our vibrant office culture through collaboration, teamwork, and inspired problem-solving? Join Zocdoc as our Office Coordinator!

• Highly organised and attentive to details 
• Autonomous, urgent, and creative.  You genuinely love solving problems and working collaboratively to find solutions
• Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment which is positive, fun and inclusive.

• To support the day-to-day operations of the office and ensure the workplace is clean, organized, safe, and functioning effectively along with assisting with in-office meetings and events and basic facilities-related requests
• Maintain office supplies, pantry inventory, stationery, and other workplace essentials.
• Giving friendly, top-notch office assistance to all Zocdocr’s
• Owning the relationship with our various office vendors (i.e. lunch, coffee, fruit vendors, etc.)  
• Ensuring team members are enjoying lunch, snacks, and drinks provided by the office
• Owning our supply inventory, ordering, and receiving operations as well as receiving and sorting mail/packages of up to 40 pounds 
• Support seating arrangements, employee moves, and workspace requirements as needed.
• Provide logistical support for office events, celebrations, employee engagement activities, leadership visits, and team meetings.

• 2–4 years of experience in office administration, workplace operations, facilities coordination, hospitality, or a similar role.
• Experience coordinating with vendors and managing invoices, office supplies, events, or facilities services is preferred.
• An attitude to take on ownership and following issues through to resolution.  
• Excellent customer service skills 
• Strong computer and technology skills; you will need to operate on different technology platforms throughout the day (Google Suite, Slack, internal ticketing and messaging system (Jira), online ordering system)
• Strong organizational skills. The office has complex needs, so multitasking and problem-solving abilities are essential
• Strong written and verbal communication