Engineering Manager, AI

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare. Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating with EHR systems. You will work with a highly motivated and experienced engineering team while collaborating with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience.

• Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.
• Entrepreneurial, having a strong technical background, an ownership mindset, and a penchant for product and business strategy
• Passionate about software engineering and product development and building scalable, technical solutions
• Willing and eager to learn, including hands on development, code and system design review to guide and set an example for your team
• A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement
• A strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholders
• A believer that diverse and inclusive teams and cultures are non-negotiable

• Leading, managing, and growing a team of software engineers to deliver highly reliable, performant software solutions
• Partnering with product, design, and commercial teams to build out a clear technical product strategy and roadmap
• Working across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce
• Mentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocity
• Ensuring we are building out the platform’s capabilities with attention to security, scale, performance, and uptime
• Working with cutting edge voice AI tools and technology

• The mentality of an entrepreneur/owner and a strong bias to action
• Experience working on consumer facing AI products, bonus if voice AI products
• Shipped multiple product features to external customers, either as an IC or Manager
• A deep knowledge of software development methodologies
• A passion for understanding the use cases of your customers and a focus on collaboration
• Experience working with microservice architectures and AWS / cloud environment
• AWS, React / JS for frontend development, C# / Python for backend development
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy