Integration Health Engineer

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

We are seeking a detail-oriented Integration Health Engineer to ensure the stability, performance, and reliability of our system integrations. This role focuses on monitoring, troubleshooting, and optimizing integrations between various applications, platforms, and third-party services. The ideal candidate will proactively identify potential issues, resolve system errors, and work closely with development and operations teams to maintain seamless data flow and system connectivity.

• Monitor Integration Performance – Continuously oversee system integrations to detect anomalies, latency, or failures.
• Troubleshoot & Resolve Issues – Diagnose and resolve integration errors, API failures, and data flow disruptions in real-time.
• Maintain System Health – Ensure integrations remain functional, efficient, and up to date with minimal downtime.
• Log Analysis & Reporting – Review logs and alerts to identify root causes of failures and document resolutions.
• Optimize Existing Integrations – Identify inefficiencies in data processing and recommend improvements to enhance performance.
• Coordinate with Engineering Teams – Work closely with developers, DevOps, and IT teams to implement fixes and improvements.
• Ensure Compliance & Security – Adhere to industry standards and best practices, including data protection policies and system security.
• Document Processes & Solutions – Maintain thorough documentation of troubleshooting procedures, integration updates, and system workflows.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
• 2-4 years of experience with API monitoring, system health checks, and integration and network troubleshooting.
• Proficiency in SQL, Python, PowerShell, or Bash for log analysis and automation.
• Experience with monitoring tools such as Splunk, Datadog, or Prometheus.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Creativity in problem solving.
• Excellent communication and teamwork skills to collaborate with developers and stakeholders.
• Ability to manage multiple tasks and prioritize issues effectively.
• Experience working in integration support or system operations (preferred).
• Familiarity with cloud environments (AWS, Azure, Google Cloud) (preferred).
• Knowledge of incident management best practices (preferred).