Senior Staff Software Engineer, Interop

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

*Please note, we are open to remote candidates for this role.

As a Senior Staff Software Engineer in the Interoperability group, you will unlock the full potential of our integrations with 170+ EHRs. These integrations enable Zocdoc to pull real-time availability, write back bookings to trigger practice workflows, and exchange appointment data – insurance cards, medical history, and intake forms – between patients and providers. Your leadership will expand their impact across our entire product ecosystem.

Our platform is at an inflection point. New product lines require us to move from eventually-consistent syncs to tighter, fail-fast integrations – a major rearchitecture that you will lead. EHR systems also hold valuable data we've only begun to tap: insurance credentialing, provider onboarding signals, patient LTV and more. You will shape both the technical strategy and contribute to the product vision for how we leverage this data.

You will develop clear abstractions that let other engineering teams leverage our integration capabilities without understanding the inner workings of individual EHRs. You'll bring order to immense complexity and translate it into simple, powerful interfaces.

You will partner with senior product, engineering, and business leaders to define strategic priorities and influence architectural decisions across multiple teams. You will mentor engineers, guide teams through ambiguity, and establish best practices that improve reliability and scalability across our integration stack.

• Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.
• Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products.
• A visionary product-driven leader with a relentless focus on customer needs, and excited to partner closely with cross functional teams leading strategic projects from early ideation through successful launch and iteration.
• Energized by complexity – you see 170+ different integration partners not as chaos but as a puzzle to solve through smart abstractions and clear interfaces
• A fervent champion of engineering fundamentals that enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams.
• A proven leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams.
• Hands-on and lead by example, shipping code alongside your team, not just from the whiteboard.
• A believer that diverse and inclusive teams and cultures are non-negotiable.
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment

• Taking ultimate technical ownership of Zocdoc’s interoperability technical strategy
• Building solutions that scale to serve Zocdoc’s largest, most complex customers.
• Driving the rearchitecture of our sync framework to support real-time, fail-fast integration patterns
• Designing abstractions that hide EHR-specific complexity and expose clean, consistent capabilities to product teams
• Analyzing and decomposing complex product challenges to drive sound design decisions
• Working hands-on with your team and shipping production code using C#, AWS technologies, React to millions of users autonomously
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers
• Upleveling the interop engineering team through coaching, code reviews, and establishing patterns that the team can follow
• Continuously improving our ability to deliver quality solutions through evolving engineering processes, building technical capabilities and driving strategic investments in our platforms.

• Successfully architected and shipped high-impact, complex, solutions and frameworks, with experience working across multiple areas of the technology stack and complex system integrations.
• Experience building platforms or frameworks that abstract complexity for other engineering teams – you know how to design APIs and interfaces that are a joy to use.
• Demonstrated history of solid and well rounded system design and architectural leadership skills
• A product mindset – you think beyond the technical implementation to how capabilities translate into customer value.
• Improved developer productivity, efficiency and velocity by setting up and evangelizing best practices for coding, testing, deployment, observability and developer tooling.
• Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
• Been an outstanding and persuasive communicator capable of delving into technical project details and facilitating technical discussions while also being adept at presenting solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders.
• A growth mindset and inspire excellence, acting as a multiplier for your team and the broader engineering organization.
• Experience successfully working with a distributed workforce preferred.
• 10+ years of significant expertise in backend development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus