IT & AV Desktop Support Technician

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 

Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.

Perform tasks that require physical presence at a Customer Locations.

Perform installation, configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.   

Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams while supporting whole meeting or event durations.

Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.

Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.

Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.

Handle the installation, replacement, or removal of Equipment Components.

Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.

Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts

Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices

Perform asset management.

Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings

Strong knowledge in ITIL process.

ITIL Certification

Strong communication

Good understanding of Audio/Video technologies

Good understanding of VIP support for conference rooms setup

Good experience with End user and Deskside support

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.