Customer Care Agent FT

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

• →Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
• →Reviewing orders for accuracy, details, and potential fraud
• →Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• →Upsell products and services when applicable
• →Identify, research, and resolve customer issues
• →Follow-up on customer inquiries not immediately resolved
• →Transfer customer calls to appropriate staff if needed
• →Other duties as assigned to assist in department initiatives

• →Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
• →Reviewing orders for accuracy, details, and potential fraud
• →Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• →Upsell products and services when applicable
• →Identify, research, and resolve customer issues
• →Follow-up on customer inquiries not immediately resolved
• →Transfer customer calls to appropriate staff if needed
• →Other duties as assigned to assist in department initiatives

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate