Customer Care Agent Seasonal

United StatesNormalmid

OtherCustomer Care Agent

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Quick Summary

Overview

Pay: $17.25 - $18.00 per hour Job description: Job Title: Customer Care Agent Department: Web Reports To: Customer Care Supervisor Pay Range: $17.25 - $18.

Technical Tools

OtherCustomer Care Agent

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

Responsibilities

~1 min read

→Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
→Reviewing orders for accuracy, details, and potential fraud
→Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
→Upsell products and services when applicable
→Identify, research, and resolve customer issues
→Follow-up on customer inquiries not immediately resolved
→Transfer customer calls to appropriate staff if needed
→Other duties as assigned to assist in department initiatives

Must be able to sit and be on the computer for extended periods of time
Must be able to speak, read, write, and communicate

What We Offer

~4 min read

✓Paid Washington Sick Leave

✓Product Discount

✓Competitive wages. Pay will vary based on variables such as experience and skills.

✓Are you the kind of person who gets bored by managers that don't push you, by jobs that don't stretch you, by cultures that move too slow?

✓Are you a high achiever, with a track record of beating aggressive goals? You know, the type-A type who's always looking to top last year?

✓Do co-workers and bosses tell you "you just don't fit in" to their world of gray cubicles, meetings that drag on, and cultures that reward tenure and sucking up to the boss over performance?

✓Do you believe that customers deserve your best, every day?

✓A desire to make people happy.

✓Excellent written and verbal communication skills -- and a belief that spelling and grammar still count.

✓An ability to learn fast and hit the ground running.

✓Ability to work a flexible schedule including nights and weekends (weekends may be required). Those with the most flexible schedule are often rewarded with the most hours!

✓Call center, customer service, or retail experience never hurts - experience providing service via email is a real plus!

✓Comfortable in a deadline driven environment with rapidly changing priorities and a high volume of projects.

✓Able to learn on the fly, react quickly, and reprioritize efficiently in response to changing needs and situations.

✓Demonstrates initiative, creative problem-solving, organization.

✓Consistently giving off positive vibes

✓Driven to crush deadlines and goals

✓Dedicated to Customer Service and great experiences.

✓Passionate about winning

✓Learning how to do something well by doing it, not be reading a manual or going to formal training

✓If you need a ton of handholding or a micro-manager boss, this is not the place for you.

✓Working in a lean, results oriented environment

✓If you're looking to kick back and coast, keep on looking

✓Having fun in an environment low on politics, high on transparency, and comfortable with jeans, shorts, hoodies, and dogs in the office

✓Apply Online at http://www.zumiez.com/jobs/home-office

✓Get introduced. If you know someone that works here, reach out to them directly and ask them for an introduction into our company. We love referrals. http://www.linkedin.com/company/zumiez