RTP Volunteer Team Leader

• Provide motivation and leadership to team members to keep loans flowing from Lending Partners to the Kiva website

• Support a diverse and multicultural community of volunteers located across the globe

• Foster a connection between the volunteer community and Kiva headquarters

• Craft customized updates and develop creative approaches to strengthen team engagement

• Maintain regular email contact with team members to answer basic questions, provide guidance, and solve problems

• Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff

• Monitor team productivity

• Exchange ideas and perspectives with other Team Leaders and Kiva staff in regularly scheduled conference calls

• Help develop, document, and share best practices for Team Leaders

• Proficient in English

• Can commit 4-6 hours a week for 13 months, including availability for approximately 3 conference calls per year with fellow Team Leaders and/or Kiva staff

• Is a strong communicator and supremely organized

• Can forge effective working relationships with colleagues they've never met; is comfortable providing feedback and instruction over email

• Enjoys working collaboratively in a team environment

• Enjoys establishing and reaching targets, both for themselves and for their team

• Has mature judgement and can work with little supervision

• Is comfortable with internet, email, and basic office applications and software, such as word processing and spreadsheets; regularly checks and responds to emails

• Is able to abide by calendared appointments and consistently meets deadlines
  
  
• Location: Anywhere, but can occasionally accommodate conference calls where differing time zones are prioritized
  
  
• This is a remote volunteer opportunity

• Managing volunteers

• Working with or managing geographically distributed teams

• Spanish, Russian, French, or Portuguese translation (not required, but a plus)

• You must be at least 18 years of age to apply.
• The online platform Kiva volunteers use is not mobile or tablet-friendly, so volunteers must have a personal computer.
• You will sign a volunteer agreement that covers protecting the privacy of Kiva borrowers as well as a standard media release.
• This is a remote volunteer opportunity

Successful applicants will be asked to take a language assessment and may be invited to participate in an interview process.