Customer Services Officer - PostEx

Our client PostEx is looking for Customer Service Officer in Lahore.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats
  
• Respond promptly to customer inquiries and resolve issues efficiently
  
• Provide accurate information about products, services, and company policies
  
• Maintain customer records and update databases
  
• Escalate complex issues to the relevant department when required
  
• Follow communication procedures, guidelines, and policies
  
• Achieve daily/weekly/monthly performance targets (KPIs)
  
• Ensure customer satisfaction and maintain service quality standards
  

Required Skills & Qualifications:

• Minimum Intermediate / Bachelor's degree
  
• Strong communication skills (English & Urdu)
  
• Good problem-solving abilities
  
• Basic computer knowledge (MS Office, CRM systems)
  
• Ability to work in a fast-paced environment
  
• Strong listening and interpersonal skills