Client Success Specialist – VA Team Coaching | Philippines, Remote

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. 

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This role sits in-house at Magic, full-time – you're not placed with a client as a VA. Your job is coaching: you develop the EAs matched to our clients and keep both sides of that match working.

It's not "manager" in the usual sense. You don't collect direct reports – you hold the whole partnership together, the client relationship and the people delivering on it. Part account lead, part coach, no script to follow. The EAs on your team don't answer to you because of a title; they follow your lead because you've earned the trust, and that's the only authority that survives a 2am client call.

Teams that perform keep their clients. Clients who stay are how Magic grows.

Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program