Assistant Manager (Premium Consumer Card)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description:

This position is responsible for Platinum and Centurion product-line strategy development and product management, such as implementing marketing programs, negotiating both with the internal and external stakeholders for loyalty engagement, spend stimulation, and card member retention.

The responsibility will also include product enhancement and new card member benefits development to explore the business opportunities in competitive segments.

Also, this position requires to understand the product value, financials, and customer satisfaction through end-to-end process, collaborating closely with various cross functional teams.

Job Responsibilities:

- Develop marketing plans and programs and/or enhance the products, analyze customer needs, competitive activities, and market environment to provide the superior value as competitive in the marketplace.

- Negotiate with external business partners to develop/improve existing product value propositions for the best-in-class products.

- Work closely with card acquisition team on products acquisition and with call centers to provide premium concierge services with card members.

- Collaborate well with the internal stakeholders such as the call centers, technology, merchant partnership teams, to ensure the superior customer experiences at all customer contact points from end-to-end process aiming the high customer satisfaction. In addition, strong relationship building required with central teams outside Japan to provide consistent, competitive value proposition to premium products in global base.

- Track and monitor marketing investment, other financials, and the products profitability, working with Finance, Risk management, and procurement teams. 

Job Qualifications:

- Strategic thinking, with ability to drive results and develop winning strategies; not afraid to challenge the status quo.

- Strong track record of driving result, ability to execute multiple initiatives under tight schedule.

- Ability to build and manage effective relationships with internal and external partners.

- Strong negotiation skills with internal and external partners

- Innovative and flexible approach to resolve unexpected problems.

- Marketing and creative development experience

- Excellent team player - build consensus and proactively support others to drive business as a team.

- Native level Japanese and business level English. (Need to communicate effectively in both languages in the meetings/conference calls.)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.