Patient Services Representative, Full Time (Centre Commons)

Full Timemid

Patient Services RepresentativeHealthcare Non-Clinical

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Quick Summary

Requirements Summary

Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UP

Technical Tools

Patient Services RepresentativeHealthcare Non-Clinical

Responsibilities

~2 min read

→Provide a warm greeting for all patients
→Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
→Collect copayments and any other applicable patient payments at the point of service
→Confirm and/or update patient registration information at checkout
→Schedule follow-up appointments within the practice at checkout
→Schedule or connect patient to resources to schedule for ancillary services at checkout
→Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
→Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
→Register patients in Biometrics (fingerprint recognition) program and explain benefits
→Promote MyUPMC patient portal and assist patients in registration when applicable
→Assist patients in education of financial responsibility and connect them to advocacy resources as needed
→Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
→Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
→Appropriately distribute / triage phone calls to other areas and / or clinical providers
→Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
→Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications - External

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High school diploma or equivalent is required.
→Two years of experience in a medical / billing / fiscal or customer service function is preferred.
→Knowledge of medical terminology is preferred.
→Prior experience with Medipac, Epic, or other health records systems is preferred.
→Knowledge of insurance authorizations and verifications is strongly preferred.