Senior Technical Support Specialist

Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team.

Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service.

This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues.

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  Guide customers through their buying journey, from first questions to final configurations

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  Respond to customers via phone, live chat, and email with clarity and professionalism

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  Recommend the right systems for gamers, creators, and professionals

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  Manage multiple active conversations while maintaining accuracy

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  Resolve support tickets quickly and clearly

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  Use AI tools like ChatGPT to improve troubleshooting speed and response quality

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  Work closely with a team passionate about technology and customer excellence

• Nationwide work-from-home role

• Standard 5-day work week (Mon–Fri)

• Optional 4-day weeks during non-peak seasons

• Unlimited vacation (trust-based policy)

• Virtual team meetings, events, and giveaways

• Employee discounts on high-end systems and gear

• Clear growth paths in support, sales, marketing, or operations

• A culture built on performance, innovation, and teamwork

• Strong passion for technology, gaming, or high-performance PCs

• Ability to multitask effectively across multiple communication channels

• Excellent written and verbal communication skills

• Strong follow-through, accuracy, and attention to detail

• Ability to resolve tickets quickly while maintaining customer satisfaction

• Confidence using AI tools like ChatGPT to support customers

• Typing speed of 40+ WPM

• High school diploma or equivalent

• Must reside within the United States

• 2–4 years of customer service or phone-based sales experience

• Experience with CRMs or customer service platforms

• Hands-on experience helping others build PCs or troubleshoot gaming setups

Submit a short (2-minute max) intro video explaining:

• Who you are

• Why you're a strong fit

• What excites you about gaming or PC hardware

Email it to management@xoticpc.com or share an unlisted YouTube/Instagram link along with your application.

If you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step.