Technical Support Engineer

• →Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• →Provide technical support to customers via phone, ticketing systems, and other support channels
• →Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• →Continuously test Acre software and integrations to support quality assurance and product reliability
• →Respond to incoming customer calls and technical inquiries requiring assistance
• →Participate in an after‑hours on‑call rotation to support customers 24/7/365
• →Maintain accurate documentation and records within support and ticketing systems
• →Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• →Create and maintain weekly or monthly reports as directed by leadership.

• →Strong customer service and communication skills
• →Excellent analytical and troubleshooting abilities
• →Fluency in English (written and verbal)
• →Strong organizational skills and attention to detail
• →Ability to learn quickly and perform effectively in a fast‑paced environment
• →Strong time‑management skills with the ability to multitask
• →Familiarity with Microsoft operating systems and networking fundamentals

• Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment
• Exposure to software testing, system integrations, or quality assurance activities
• Degree in Information Technology, Systems, Engineering, or equivalent practical experience
• CompTIA certifications (A+, Network+, Security+)

• Be part of a disruptor – Help move security forward with a company that challenges the status quo
• Learn from industry leaders – Work alongside experts and innovators in security technology
• Drive meaningful impact – Your work will directly support customers and protect critical infrastructure
• Advance your career – Access professional development, training, and growth opportunities
• Enjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits

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