Patient Access Representative

Job Title: Remote Patient Access Representative
Location: Remote (Headquarters: 4900 20th Avenue, Valley, AL 36854)
Job Type: Full-Time / 100% Remote
Pay Range: $18.50 – $24.00 per hour

About Access Medical Clinic
Access Medical Clinic is a premier healthcare provider dedicated to delivering compassionate, high-quality care to our local communities in Alabama and beyond. We specialize in primary care, urgent care, and family wellness. As we expand our digital footprint, we are seeking a dedicated Remote Patient Access Representative to manage the critical first steps of the patient journey from a secure, remote environment.

Role Overview
This is a 100% remote position reporting to our Valley, Alabama headquarters. As a Remote Patient Access Representative, you are the digital face of our clinic. You will be responsible for high-volume virtual patient intake, insurance verification, and complex scheduling. This role requires a professional who is self-motivated, tech-savvy, and deeply committed to patient privacy and HIPAA standards.

Key Responsibilities
• Virtual Patient Intake: Facilitate the remote check-in process, ensuring all patient demographics and insurance details are accurately captured in our Electronic Health Record (EHR) system.
• Telehealth Scheduling: Manage incoming calls and digital requests to schedule both in-person and telehealth appointments for our providers.
• Secure Data Management: Handle sensitive medical records and patient information with the highest level of discretion, strictly adhering to HIPAA regulations.
• Insurance & Billing Coordination: Perform real-time insurance eligibility checks and assist patients in understanding their coverage or sliding-fee options virtually.
• Communication Hub: Serve as a remote liaison between patients and clinical staff, routing urgent messages and prescription requests to the appropriate team members in Valley.

Qualifications
• Experience: 1–3 years in a medical office, patient access, or healthcare call-center environment.
• Remote Readiness: Must have a dedicated, private home office space and high-speed internet (min. 25 Mbps) to ensure secure, HIPAA-compliant video and voice calls.
• Technical Skills: Proficiency with EHR platforms and Microsoft Office Suite. Previous experience with remote collaboration tools (Slack/Zoom) is a plus.
• Soft Skills: Exceptional empathy and a calm, professional phone presence.
• Authorized to work in the U.S. and able to work shifts aligned with Central Time Zone business hours.

Benefits & Support
• Work Arrangement: 100% Remote.
• Compensation: $18.50 – $24.00 per hour.
• Training: Virtual onboarding and ongoing HIPAA-compliance training provided.
• Growth: Part of a growing network of clinics with room for career advancement into medical billing or administration.

Equal Employment Opportunity Statement
Access Medical Clinic is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment for all employees.